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Technical communication is the process of conveying useable information about a specific technology to an intended audience. Information is useable if the intended audience is able to perform an action or make a decision based on its contents (Johnson-Sheehan 7). Technical communicators often work collaboratively to create products (deliverables) for various media, including paper, video, and the Internet. Deliverables include user manuals, technical manuals, product specifications, process and procedure manuals, training, business papers, reports, etc. The technology can be of any kind, including the soft and hard sciences, high technology including computers and software, consumer electronics, and business processes and practices. Technical communication jobs include the following:
Content creation The process of developing information products in technical communication begins with ensuring that the nature of the audience and their need for information is clearly identified. From there the technical communicator researches and structures the content into a framework that can guide the detailed development. As the information product is created, the paramount goal is ensuring that the content can be clearly understood by the intended audience and provides the information that the audience needs in the most appropriate format. Largely, technical communications is still a function within organisations, for which employees are hired full-time. However, many organisations are comfortable outsourcing their technical communications needs to specialist firms such as Kudos, Cherryleaf, Gnosis Vector (Bangalore, India) and Marcus Gomez & Partners (Malaysia). Associations See also | ||||||||
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